Quality Policy

1. Our Commitment

At ID Shipping Agency, quality is the foundation of our operational discipline and professional reputation.We are committed to delivering reliable, compliant, and efficient ship agency services across Turkish Ports, Shipyards, and the Turkish Straits (Bosphorus & Dardanelles), ensuring that every operation is executed with precision, transparency, and accountability.

2. Scope

This Quality Policy applies to all services provided by ID Shipping Agency, including:

• Port agency services

• Shipyard agency and repair attendance

• Turkish Straits transit coordination

• Crew change and CTM operations

• Vessel husbandry and logistics support

• Regulatory and compliance-related maritime services

3. Our Quality Principles

ID Shipping Agency operates in accordance with the following quality principles:

Operational Accuracy

We ensure timely, accurate, and regulation-compliant execution of all maritime operations.

Regulatory Compliance

We strictly adhere to port regulations, customs procedures, maritime legislation, and international standards applicable to our operations.

Risk Awareness

We proactively identify operational and compliance risks and implement preventive controls to minimize disruptions.

Client-Oriented Service

We prioritize clear communication, responsiveness, and proactive coordination to meet our clients’ operational requirements.

Accountability & Transparency

We maintain transparent documentation, financial accuracy, and traceable operational records.

Continuous Improvement

We continuously review and improve our procedures, response times, digital systems, and internal workflows.

Professional Competence

We ensure that our personnel are trained, experienced, and capable of managing complex maritime operations on a 24/7 basis.

4. Performance Monitoring

To maintain high service standards, ID Shipping Agency:

• Monitors operational KPIs and service timelines

• Reviews incident reports and corrective actions

• Evaluates client feedback

• Conducts internal procedural reviews

• Implements preventive and corrective measures where necessary

5. Management Responsibility

Senior Management is responsible for:

• Providing adequate resources and operational infrastructure

• Promoting a culture of discipline, compliance, and professionalism

• Supporting continuous training and development

• Ensuring that quality objectives are measurable and aligned with business strategy

All employees are responsible for upholding the standards defined in this Policy.

6. Continuous Development

ID Shipping Agency is committed to strengthening its operational capacity, digital infrastructure, compliance framework, and human capital to maintain its position as a trusted maritime service provider in Türkiye.

7. Policy Review

This Quality Policy is reviewed periodically to ensure its relevance, effectiveness, and alignment with operational and regulatory developments.